Those problems increasingly consume the company. As it expanded over the past 17 years, from Harvard undergraduates to billions of global users, it struggled with the messy reality of bringing together disparate voices with different motivations-from people wishing each other happy birthday to Mexican drug cartels conducting business on the platform. This is the first in a series of articles based on those documents and on interviews with dozens of current and former employees.Īt least some of the documents have been turned over to the Securities and Exchange Commission and to Congress by a person seeking federal whistleblower protection, according to people familiar with the matter.įacebook’s stated ambition has long been to connect people. Moreover, the documents show, Facebook often lacks the will or the ability to address them. They show that Facebook knows, in acute detail, that its platforms are riddled with flaws that cause harm, often in ways only the company fully understands. The documents that describe XCheck are part of an extensive array of internal Facebook communications reviewed by The Wall Street Journal. It called the company’s actions “a breach of trust” and added: “Unlike the rest of our community, these people can violate our standards without any consequences.” “We are not actually doing what we say we do publicly,” said the confidential review. Had called all refugees seeking asylum “animals,” according to the documents.Ī 2019 internal review of Facebook’s whitelisting practices, marked attorney-client privileged, found favoritism to those users to be both widespread and “not publicly defensible.” Had covered up “pedophile rings,” and that then-President Whitelisted accounts shared inflammatory claims that Facebook’s fact checkers deemed false, including that vaccines are deadly, that To show nude photos of a woman, who had accused him of rape, to tens of millions of his fans before the content was removed by Facebook. In 2019, it allowed international soccer star ET Monday.Īt times, the documents show, XCheck has protected public figures whose posts contain harassment or incitement to violence, violations that would typically lead to sanctions for regular users. Ask your questions now and join them for a live Q&A at 1 p.m. Our reporters will discuss their findings from the WSJ’s Facebook Files investigation.
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